Contact
A real person, one mailbox, and an honest answer time.
Write to the owner fills this in
Who answers
The same person who builds the product answers. There is no auto-responder on this mailbox, and your first reply will not be a ticket number.
When
On business days, usually the same day and at the latest the next one. On weekends an answer may wait until Monday: promising round-the-clock support would be untrue.
If the question is about a payment
Write to us — that is faster. You can also write to Paddle directly: receipts, refunds and taxes are its side of the deal, and it has its own support at paddle.net.
Who the merchant of record is
Payment is taken by Paddle, the merchant of record. Paddle sells in its own name, calculates and pays the tax of the country you live in, and issues the receipt. We receive the transfer from Paddle and open your access.